Terms and conditions
on the PETBUS
Vaccinations for Dogs/Pups - Vanguard +5 & Cats/Kittens Vaccinations - Felocell 3 (or equivalent)
INSURANCE - Transit and Full - Please read
We offer Transit Insurance and Full Insurance for your pets which is OPTIONAL
Please use the insurance options for your pets travels - if not please be aware that if an accident should arise and you have no Insurance then pet travels at your own risk, we do our utmost to insure a safe transit for your pet, but if you have no Insurance to cover your pet and the unforeseen happens then NO Insurance NO payment will be made. You can read your options here for Insuring your pets travel on the bus at the button above.
We reserve the right to not accept any pet of any sorts on the bus if we feel its unwell or a risk to other animals.
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CANCELLATION POLICY
If you have made a booking online with us and wish to cancel this booking there will be no charge if 10 days prior pets travel - If after this period only 50% is refundable.
Please note: We will deduct 2.99% when refunding you, as this is the fee that you were also charged when booking online with our payments system (we use Stripe). This is a card processing fee that we do not keep and need to pay to Stripe even if you decide to cancel.
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BIRDS and pets in own cages (Reptiles, Rabbits, Rats & Mice, Guinea Pigs)
LARGE CAGES INCUR EXTRA CHARGE ON ALL BIRDS
Please ensure fruit - seed - water etc is supplied in cages ready to travel
NO PLASTIC CAGES LIKE VOYAGERS FOR ANY PARROTS WITH HOOKED BEAKS - If you transport parrots in cages that we have stated not to use they will be rejected to go on the bus.
We do have cages set up for birds, but it is advised and preferred by us that you supply the birds in a secure cage or wooden box ready for transport - this saves stress on the birds being transferred at both ends from cage to cage, also the risk of birds biting and escaping while being transferred.
Cages supplied with birds and other pets in ready for transport must be of strong and good quality we take no responsibility for birds and or other pets escaping out of improper cages or cages falling to bits.
Cardboard boxes will be accepted on the Petbus for birds that dont chew to travel in must have netting fronts and dishes on front to access for water and seed - please cage birds in proper cages if you supply - if you require cage hire, you must advise us on the booking form, we only have a limited number of cage hires available.
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DOGS
ELDERLY DOGS - Any dogs over the age of 12 yrs old must have a written Vet check letter confirming they are in good health to travel NO heart conditions, and must be able to climb up and down steps. Elderly dogs travel at owners risk
Dogs travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
All Adult dogs must have collars on before they enter the bus, all vaccinations to be up to date and vaccination cert to accompany dog or photo copy. Vanguard +5 or similar speak to your vet, Best to be vaccinated against Parvo, Distemper, Kennel cough and Lepto
Please do not worm your dog prior to travel, please do this a week before he/she is due to travel
Please advise us of any issues the dog may have, health and temperament.
Food to be supplied for dogs journey we can supply if you don't mind what your dog has.
Any luggage - please ensure it is boxed or bag securely and named - limited amount as a charge will be added if alot of luggage.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
_______________________________________________________________________________________________
PUPPIES
All puppies must be vaccinated prior to travelling on the Petbus, Vet vaccination certificates must accompany puppy or a photo copy. Vanguard + 5 or similar speak to your vet - it is advisable to vaccinate from Parvo , distemper and kennel cough
Puppies travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
Pups must be weaned and 8 weeks old before travel please
PLEASE DO NOT worm your puppy prior to transport, do this a week prior to travel, this isn't fair on us or the puppy!
PLEASE ensure your puppy is not carrying fleas before it travels, ensure you inspect prior to travel
Food to be supplied for the journey or we can supply if you don't mind what puppy has we have dry puppy Purina and Black Hawk on board.
We try to have puppy litter mates travel in the same crate, this is so much less stress on the puppies if they have their own litter mates together. We ensure these are identifiable when picking up from the breeder, this is the best way to travel pups of the same litter together.
Any luggage - please ensure it is boxed or bag securely and named - limited amount as a charge will be added if a lot of luggage.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
POULTRY
All poultry that is boxed ready to transport must have a water container tied in a corner of the box and a food container in another corner, if we have to do this while on the road we will charge fee.
Boxes are to be of good strong quality.
Boxes must be lined with a plastic sheet and sawdust or hay to absorb moisture.
Food to be supplied for transport - No extra food will be carried by us
Any boxes that fall to bits while in transit and we have to crate up will occur the cost of crate hire
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
RABBITS
Adult Rabbits must be vaccinated against RCD and come from a rabbitry RCD FREE - Proof of Vaccination to be supplied
Young kits to young to vaccinate usually are still covered by the mothers immunities, however these travel at own risk.
We supply crates for rabbits to travel in, you to supply hay .
Food to be supplied for travel of the rabbit, any other food for change over for new owners please post and any paper work for the rabbits.
NO CHANGE OVER FOOD only enough food for transit photocopy of vaccination to travel with rabbits please post vaccination booklets to new owners
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
_______________________________________________________________________________________________
CATS & KITTENS
All Cats and Kittens need to have current vaccinations to travel Felocell 3 or similar talk to your vet - Cages are supplied on the bus with kitty litter food and water.
Cats & Kittens travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
Elderly cats travel at owners risk
We offer Transit Insurance and Full Insurance for your pets which is OPTIONAL
Please use the insurance options for your pets travels - if not please be aware that if an accident should arise and you have no Insurance then pet travels at your own risk, we do our utmost to insure a safe transit for your pet, but if you have no Insurance to cover your pet and the unforeseen happens then NO Insurance NO payment will be made. You can read your options here for Insuring your pets travel on the bus at the button above.
We reserve the right to not accept any pet of any sorts on the bus if we feel its unwell or a risk to other animals.
_______________________________________________________________________________________________
CANCELLATION POLICY
If you have made a booking online with us and wish to cancel this booking there will be no charge if 10 days prior pets travel - If after this period only 50% is refundable.
Please note: We will deduct 2.99% when refunding you, as this is the fee that you were also charged when booking online with our payments system (we use Stripe). This is a card processing fee that we do not keep and need to pay to Stripe even if you decide to cancel.
_______________________________________________________________________________________________
BIRDS and pets in own cages (Reptiles, Rabbits, Rats & Mice, Guinea Pigs)
LARGE CAGES INCUR EXTRA CHARGE ON ALL BIRDS
Please ensure fruit - seed - water etc is supplied in cages ready to travel
NO PLASTIC CAGES LIKE VOYAGERS FOR ANY PARROTS WITH HOOKED BEAKS - If you transport parrots in cages that we have stated not to use they will be rejected to go on the bus.
We do have cages set up for birds, but it is advised and preferred by us that you supply the birds in a secure cage or wooden box ready for transport - this saves stress on the birds being transferred at both ends from cage to cage, also the risk of birds biting and escaping while being transferred.
Cages supplied with birds and other pets in ready for transport must be of strong and good quality we take no responsibility for birds and or other pets escaping out of improper cages or cages falling to bits.
Cardboard boxes will be accepted on the Petbus for birds that dont chew to travel in must have netting fronts and dishes on front to access for water and seed - please cage birds in proper cages if you supply - if you require cage hire, you must advise us on the booking form, we only have a limited number of cage hires available.
_______________________________________________________________________________________________
DOGS
ELDERLY DOGS - Any dogs over the age of 12 yrs old must have a written Vet check letter confirming they are in good health to travel NO heart conditions, and must be able to climb up and down steps. Elderly dogs travel at owners risk
Dogs travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
All Adult dogs must have collars on before they enter the bus, all vaccinations to be up to date and vaccination cert to accompany dog or photo copy. Vanguard +5 or similar speak to your vet, Best to be vaccinated against Parvo, Distemper, Kennel cough and Lepto
Please do not worm your dog prior to travel, please do this a week before he/she is due to travel
Please advise us of any issues the dog may have, health and temperament.
Food to be supplied for dogs journey we can supply if you don't mind what your dog has.
Any luggage - please ensure it is boxed or bag securely and named - limited amount as a charge will be added if alot of luggage.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
_______________________________________________________________________________________________
PUPPIES
All puppies must be vaccinated prior to travelling on the Petbus, Vet vaccination certificates must accompany puppy or a photo copy. Vanguard + 5 or similar speak to your vet - it is advisable to vaccinate from Parvo , distemper and kennel cough
Puppies travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
Pups must be weaned and 8 weeks old before travel please
PLEASE DO NOT worm your puppy prior to transport, do this a week prior to travel, this isn't fair on us or the puppy!
PLEASE ensure your puppy is not carrying fleas before it travels, ensure you inspect prior to travel
Food to be supplied for the journey or we can supply if you don't mind what puppy has we have dry puppy Purina and Black Hawk on board.
We try to have puppy litter mates travel in the same crate, this is so much less stress on the puppies if they have their own litter mates together. We ensure these are identifiable when picking up from the breeder, this is the best way to travel pups of the same litter together.
Any luggage - please ensure it is boxed or bag securely and named - limited amount as a charge will be added if a lot of luggage.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
POULTRY
All poultry that is boxed ready to transport must have a water container tied in a corner of the box and a food container in another corner, if we have to do this while on the road we will charge fee.
Boxes are to be of good strong quality.
Boxes must be lined with a plastic sheet and sawdust or hay to absorb moisture.
Food to be supplied for transport - No extra food will be carried by us
Any boxes that fall to bits while in transit and we have to crate up will occur the cost of crate hire
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
RABBITS
Adult Rabbits must be vaccinated against RCD and come from a rabbitry RCD FREE - Proof of Vaccination to be supplied
Young kits to young to vaccinate usually are still covered by the mothers immunities, however these travel at own risk.
We supply crates for rabbits to travel in, you to supply hay .
Food to be supplied for travel of the rabbit, any other food for change over for new owners please post and any paper work for the rabbits.
NO CHANGE OVER FOOD only enough food for transit photocopy of vaccination to travel with rabbits please post vaccination booklets to new owners
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
_______________________________________________________________________________________________
CATS & KITTENS
All Cats and Kittens need to have current vaccinations to travel Felocell 3 or similar talk to your vet - Cages are supplied on the bus with kitty litter food and water.
Cats & Kittens travel in an in-built custom crate on our bus or trailer, we do not accept personal crates for transit.
Purchaser or person collecting the animal please ensure they ask for the items that were put on with the animal
Elderly cats travel at owners risk